F.A.Q's - RCS Bikes
To save some time here are some answers to the most common questions we recieve.
01. How do I pay ?
We have a card machine operated through barclay card, if you have pingit ? you can use that and if you
are on internet banking we accept bank transfers. We do accept paypal also
02. Can I drop off my bike/suspension ?
Yes, by all means if your local or if you want to see a face an have a chin wag you can drop your products of to us. We do, do a while you wait service but this depends on the job !
(we get stage fright !!)
And this is by appiontment only.
03. What is your turnaround ?
We try to keep within 1-2 days maximum but if a part is not in stock then we have to wait for it obviously !
Additionally You be will notified if your product needs addtional work or parts before we continue.
04. How do I get my products to you ? Bike, Forks and shock ?
You can drop it in your selves or we offer a pickup and collection and for online sales. We use parcel force and interlink and yodel for collections and deliveries
Please call to discuss your shipping requirements
05. Are you legit ?
I am fully qualified cytech bicycle mechanic level 3-4
I often get asked in depth about the business, And i can often hear the hesitance in peoples voices,at times i charge a lot less for repairs than all local bike shops i just don’t have the overheads them guys have.
So, We hold PUBLIC LIABILITY and PRODUCT LIABILITY INSURANCES.
We lease cleaning equipment and we have invested in an array of specialist PARK TOOLS, SUSPENSION TOOLS,
We have advertising on singletrack.com and Facebook and sponsor several events locally ! And we hold accounts with most, if not all the cycling distribitors in the UK.
So yes we are legit, But yes I do work from my home. #worklifebalance
Bike Fitting Service
The Cycle Clinic offers a bike fitting service. Bike fitting is obvious to me and I do it the old fashioned way. It turns out that humans are best in particular type of position. That does not mean the same position for everyone but the same rules apply.
1) There are three contact point bum, feet and hands, well four I suppose as most of us have two feet.
2) I adjust saddle height and saddle fore and aft till your bend in your leg at the down stroke is right. This can resolve all manor of comfort issue all by itself.
3) saddle for and aft is adjust until the saddle is positioned so you sit at the back of the saddle. This again will fix many peoples issues.
4) level the saddle off. Saddles should be level if yours is not it will be by the time I am finished. I have lost many a saddle sale by doing this right.
5) cleat position, if you use them they need to be right so your heel goes up and down in a straight line.
6) Hands – this is simple stack, hood position are adjusted and possibly a new stem fitted to give you a comfortable position.
The resulting position will have your back straight. This prevents neck and back pain. That maybe quite upright or very low depending on the type of bike you have. Your legs should be moving up down in straight lines, this limits abnormal loads on your knees and ankles/feet. There is a bend in the knee and the bottom of the pedal stroke I look for. That will give the most efficent pedal stroke and the best comfort. Riding should not be painful. If you have discomfort or pain something is wrong.
I did say it was obvious and it is simple. I don’t use software, I have eyes. I will fit you by looking at you ride a bike either on the road or on a turbo depending on weather. At the end I can measure you up and record the important dimensions you you have that (and so do I for future reference).
Needles to say for a fit session you need to bring your bike and shoes you normally wear. Wearing the kit you normally wear is not a bad idea either as you will be pedalling.
The fit takes up to 2 hrs. The charge is £60 plus whatever parts are used in altering the position if any.